Order
We are able to send goods to any destination within the E.U.
Some lightweight items such as frames and small plants, for which the carriage will not usually exceed £10, are generally forwarded by Post Office services. The majority of our orders however, will be sent by carrier.
Orders are normally dispatched from the nursery on Monday or Tuesday for delivery the same week. As a guide the charges for carrier services to mainland U.K.destinations will include a standing charge of £10 per delivery plus a weight related charge of 28p per kilo.
Customers in Norfolk and Suffolk will usually pay approximately half the above rate whilst offshore customers will pay considerably more.
We will quote a charge for your order if requested
For large orders or those involving heavy or bulky items we prefer to use an excellent local courier. The order will be collected from our nursery and delivered direct to you on a mutually agreed date. As the charge will be related to the time and distance involved rather than the weight, we will quote you a special price for this superior service if we think it is more appropriate.
IMPORTANT ADDITIONAL MAIL ORDER INFORMATION
Some plants will be protected with plastic netting and/or cling film, which should be cut to remove as pulling off may damage the foliage and shoots.
All items leave the nursery in good condition and with sufficient packaging to assist safe transit. Goods must be checked for damage before the carriers' delivery note is signed as neither ourselves or the carrier will accept liability for damage unless notified to the carrier at the time of delivery. Rights to compensation for damage will be forfeited if goods are signed for as ‘unchecked’. Once an order has left the nursery the customer becomes liable for all charges relating to carriage or courier services.
Please also refer to our Terms of Business.
